Terms & Conditions

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order as a Registered or Guest customer you agree to be bound by these terms and conditions. If for any reason you disagree with any of these terms and conditions, you may not use or access this website.

If you have any questions or require any further information in relation to any of these terms and conditions please contact us. Please note that we aim to respond to all customer emails within 24 hours, though this can be slightly longer over the weekend, bank holiday periods and peak times.

Bespoke Speciality is a trading name of Just The Books Ltd. Company registration number 11805968.

Amendments

We reserve the right to change or remove this website in part, or in full, temporarily or permanently without prior notice and we will not be held liable to you or any third party for the modification or withdrawal of this site.

We also reserve the right to amend these terms and/or conditions without prior notice and in continuing to use the website following such change will be deemed acceptance of such amendment(s). It is your responsibility to regularly check the terms and conditions for changes. If you disagree with any amendments to these terms and conditions, you must cease using this website immediately.

Definitions

‘Conditions’ – This term refers to the terms and conditions and special conditions.

‘Product’ – Refers to the product displayed for sale on the website.
‘Product Description’ – Means the part of the website where certain terms and conditions in respect of the individual product are provided.

‘Special Conditions’ – Means the terms and conditions outlined in the product description.

‘Users’ – Means the users of the website collectively.

‘Personal Information’ – Means the details provided by you on registration for membership or when placing an order.

‘We/Us’ – Means Bespoke Speciality.

‘Website’ – Refers to the website located at www.bespokespeciality.co.uk or any subsequent URL which may replace it.

‘Cookies’ – Refers to small text files which our website places on your computer’s hard drive to store information about your activity on our website and to identify your computer.

‘You’ – Means a user of this website.

Use of the Website

You are provided with access to this website in accordance with these conditions and all usage of this website including, but not limited to, placing an order or registering as a user must be conducted in strict accordance with these conditions.

You warrant that any personal information that you provide, for any reason, is true, accurate and current. You also warrant that you will notify us immediately via email or phone of any changes to your personal information. Alternatively, you will update this information manually on your account when logged in to the website.

You agree not to impersonate any other person or business, use false details or use those that are misleading. In this case we reserve the right to cancel any account or any orders and process refunds where necessary. If refunds are made then these will be done under the conditions of our Returns, Refunds & Cancellations policy.

Promotion Codes

Promotion code promotions are only valid for orders placed online only. Promotion codes are not valid in conjunction with any other voucher code or offer, unless otherwise stated. The promotion codes are valid at the time of ordering, on new orders placed via the website.
We reserve the right to decline orders where, in its opinion, a promotion code is invalid. Promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time. Only one voucher code can be used per order, per person.
In the event of product returns, refunds will be given for the value of the original purchase, i.e.: With applied discount. Not at the RRP of the item. In the event of part of the order being returned, the monetary value returned will be the value of the item/s at the time of the transaction, ie: with discount applied. The promotional discount will not be applied to replacement items. If the offer is still valid at the time of making a return you should place a new order using the original promotional code. Bespoke Speciality reserves the right to make changes to these terms and conditions at its discretion. Customers are encouraged to review the terms periodically for any updates or modifications.

These terms are governed by English law and any disputes in relation to them are subject to the exclusive jurisdiction of the English courts.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees arising from any breach of the conditions by you, or any other liabilities out of your use of this website or the use by anybody else who accesses the website on your behalf.

Contract Creation

Shortly after placing an order, you will receive acknowledgement of your order via email. This acknowledgement confirms the items, and the prices of the items, that you have ordered and does not act as confirmation or acceptance of your online order.

The contract formed between yourself and Bespoke Speciality is done when we dispatch the goods that you have ordered and not before this point. A contract is not formed at the point where payment is taken, nor is one formed at the point where we acknowledge your order via email. Until your order is dispatched, Bespoke Speciality reserve the right to decline part of your order or in its entirety. If an item is out of stock, it will normally be labelled as ‘Out of Stock’ on our website. If, for any other reason we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. Following the formation of the contract between yourself and Bespoke Speciality, we shall continue to own any goods ordered until full payment is received from you, even if the goods have already been delivered. Non-acceptance of your order could be the result of; one or more of the items on your order being out of stock or unavailable, failure to obtain payment for your order, the identification of a pricing or product description error or you failing to meet the eligibility outlined in the terms and conditions. The contract will be concluded in English and Bespoke Speciality will not be held responsible for the translation to any other language.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you place an order online.

You are entitled to cancel your contract, provided that you exercise this right no later than 14 days after the day on which you receive the goods.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which, by reason of their nature, cannot be returned or are likely to deteriorate or expire rapidly.

If you exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise your right to cancel, you must inform us of this decision to cancel your contract by a clear statement, including your name, address, details of the order you wish to cancel and your phone number and email address, where available.

You can cancel by contacting us via contact us page or email at info@bespokespeciality.co.uk.

If you do cancel, you should return the goods to us at your cost within 14 days of cancellation. We will then reimburse you the amount in relation to these goods. Further information regarding refunds can be found in the ‘Delivery and Returns" link at the bottom of each page of our website.

We reserve the right to make a deduction from the reimbursement for the loss of value of any of the good supplied, if the loss is the result of unnecessary handling by you.

Description of Products & Pricing

We aim to display and describe all products as accurately as possible; however, they may look different in real life. We take care to produce product descriptions and specifications accurately though these can differ at times from the physical product. If the product does differ from the description of the product at the time of placing the order, you have the right to return it under our returns policy.

The price of each product refers to the product alone, excluding the cost of delivery and any other services. We reserve the right to change prices on our website and in-store at any time without notice. Where any decorative accessories are shown with our products, these are not included with your order unless we specifically state that they are included.

We have made every effort to display the products on our website as accurately as possible. However, the equipment we use, as well as the display and colour capabilities of the equipment you use to view the site, may affect the appearance of the product you see on the screen. We cannot be held liable for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour or detail of merchandise will be accurate or the same as the actual product.

Payment Options

We can accept MasterCard, Maestro, Visa and Visa Electron via a secure payment gateway.

In addition, we also accept payment via PayPal.

PayPal allows you to pay for goods online simply and securely, just enter your email address and password, PayPal will do the rest. If you already have an account with PayPal, you can choose to pay by PayPal at the checkout.

We reserve the right to vary or withdraw these without notice.

If your credit/debit card is rejected by our online payment gateway, please double check that the details you have entered are correct and that your card is both valid and suitable to use with our online payment system. If the problem persists, please contact your card’s provider. In addition, your name and billing address details must match the card holder address held by your card issuer.

If, for any reason, there is a problem in collecting payment from your credit/debit card after we have acknowledged receipt of your order, we will not be obliged to dispatch your order.

Furthermore, we may be unable to process an order if; one or more of the items is out of stock or unavailable, your payment has been declined and/or there is an unspecified technical error.

General

Intellectual Property

You agree and acknowledge that all material and content within this website is provided for personal use and that you may (if necessary to make your purchase) download such content to your personal computer’s hard drive. However, any other use of any content and material of the website is strictly prohibited including, but not limited to, any commercial use of such content. You agree not to (or assist/facilitate any other third-party to) copy, reproduce, transmit, display, publish, distribute and/or make derivatives of such material or content.

Compliance

By accessing this website, you agree to comply with all applicable laws and regulations regarding the website and any transactions conducted on, or via, the website.

Liability

To the greatest possible extent under applicable law, we disclaim warranties of any kind whether implied or expressed in relation to this website and/or our goods. This does not affect any statutory rights relating to damaged goods or your rights to cancel the contract between you and us.

We will not be liable, in contract, pre-contract or other representations (excluding fraudulent or negligent mis-representations) or otherwise out of, or in connection with, these terms and conditions for; any financial loss (including, but not limited to loss of revenue, profit, contract(s), business or anticipated gain) damage or loss of goodwill or representation and/or any special or indirect losses suffered or incurred as a result of, or in connection with, the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for personal injury or fatality, deemed the result of our negligence or that of our employees, agents or servants.

We will not be held liable for any delay or failure to comply with our obligations under these conditions, if the delay or failure arises from any issues that is beyond our control